Before you start to hire help desk engineers, it pays to consider both the one-off costs like recruitment, job promotion, and onboarding, as well as the ongoing costs of an employee’s salary and benefits. While most companies that hire help desk engineers pay close attention to the initial cost of hiring, ongoing costs are much more significant in the long run. An operating system acts as a link between the user and the hardware components. You will be able to help the team by researching problems, but you will also have the opportunity to learn more about our bug process, test out new tools, and speak with engineers.

  • “Put yourself in a position to succeed” is standard advice in sports, and it can be implemented to achieve your professional and personal goals.
  • Before you start to hire help desk engineers, it pays to consider both the one-off costs like recruitment, job promotion, and onboarding, as well as the ongoing costs of an employee’s salary and benefits.
  • You’ll learn how to view problems from the users’ perspectives and work effectively with a team.
  • You will need to seek a way to become engaged with our Support Triage team while still in customer support.
  • If you are a good performer in your current function, your employer will likely be more eager to supply you with additional engineering opportunities.
  • Many employees make the transition from customer support to software engineering at Eventbrite.

Spending time outside of work building these new talents demonstrates to everyone around you that you care about your education. You’ll need to make friends with engineers to ensure that your name comes up first when new chances arise. Take a one-on-one lunch with a developer and inquire about their road to software engineering.

List of help desk engineer skills to add to your resume

We sorted the top help desk engineer skills based on the percentage of help desk engineer resumes they appeared on. You will need to seek a way to become engaged with our Support Triage team while still in customer support. That team’s job is to evaluate incoming problem complaints and transmit them to engineering. Although it isn’t an official post, you will see that they will overburden and offer your assistance. To enhance your learning, attend peer-led training or engage in a mentoring program if your firm already has a strong learning culture.

Beyond that technical proficiency, they must also have excellent interpersonal skills to interact with customers. Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project’s implementation and quality of the final product.

Facebook Software Engineering Compensation Guide

Most who were able to make the transition applied these steps; they continued to put themself in a position to succeed and eventually made it to full-time software engineering employment. Learn to troubleshoot problems with hardware and software, including desktop applications, web sites, and mobile apps. Repair computers, install software applications, and resolve user questions. This piece of ad content was created by Rasmussen University to support its educational programs. Rasmussen University may not prepare students for all positions featured within this content. Rasmussen University does not guarantee, approve, control, or specifically endorse the information or products available on websites linked to, and is not endorsed by website owners, authors and/or organizations referenced.

He is passionate about learning and enjoys writing engaging content to help current and future students on their path to a rewarding education. Technical knowledge isn’t the only thing you’ll develop at the help desk. Working as a help desk technician can give you the opportunity to gain sought-after soft skills that are critical in the IT field, including communication, critical thinking and prioritization. You can expect to pay around $52,444 per year for a help desk engineer, as this is the median yearly salary nationally. If you’re hiring for contract work or on a per-project basis, hourly rates for help desk engineers in the US typically range between $17 and $35 an hour. The eight most common skills for help desk engineers in 2023 based on resume usage.

Choose From 10+ Customizable Help Desk Engineer Resume templates

Interestingly enough, desk support technicians earn the most pay in the technology industry with an average salary of $50,316. Whereas help desk engineers have higher pay in the finance industry, with an average salary of $67,498. A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.

You can gain the qualifications you need to become a help desk technician with the following walkthrough. We calculated that 8% of Help Desk Engineers are proficient in Troubleshoot, Help-Desk Support, and Technical Support. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.

You may already have some qualifications to become a help desk technician today. For example, if you’ve worked in customer service before then you have a solid foundation, but you may need to build your technical skill set. If you enjoy working with people and technology, a help desk technician position could be a great fit for you. An average information engineer eans a higher salary compared to the average salary of help desk engineers. The difference in salaries amounts to information engineers earning a $52,559 higher average salary than help desk engineers.

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But if you’ve frequented any tech-related forums, you know there are plenty of tales out there highlighting the struggles that come with assisting users who barely know the difference between a mouse and modem. Wouldn’t it be great to base your career path on the computers, gadgets and technologies that already hold your interest? Completing a Professional Certificate or other types of education can be worthwhile. For example, IBM offers a Technical Support Professional Certificate that you can use to gain vital IT skills and experience.

For example, they could start out with a role such as systems administrator, progress to a title such as information technology manager and then eventually end up with the title information technology director. Working in a help desk role can give you an opportunity to learn more about the options that await. LaShana Lewis, a former help desk worker and software engineer at  MasterCard®, says people new to the field have an excellent opportunity. 51.1% of help desk engineers graduate with a bachelor’s degree, and 6.3% of people in this position earn a master’s degree. While most help desk engineers have a college degree, it’s possible to be successful as a help desk engineer with only a high school degree. In fact, our research shows that one out of every six help desk engineers were not college graduates.