higher ed chatbot use cases

In the quantitative study, following [63], to test RQ1, RQ2, RQ3 and RQ4 we used a 2 × 2 factorial design [type of degree (bachelor vs. master), degree of prior knowledge (low vs. average)] and a descriptive-correlational design to test RQ5. In the qualitative study following [64] a comparative design was applied to test RQ6 and RQ7. Overall, ChatGPT in marketing can greatly improve the way companies reach and engage with their customers by providing more personalized and effective campaigns. This can lead to increased customer satisfaction and ultimately, drive sales for the business.

  • For example, people who are going to visit the doctor can use the chatbot to check the doctor’s appointment time.
  • The unlimited capacity of chatbots makes them an excellent solution to spiking volumes during admissions season.
  • For example, Kuhail et al. (2022) focused on the application of chatbot-learner interaction design techniques in education.
  • Interaction is crucial for the language acquisition process because it gives learners comprehensible input, feedback on their output, and the chance to produce modified output (Liu, 2022).
  • Regarding gender grouping, both genders agree in the possible uses of chatbots, so it seems not relevant at all.
  • This can lead to technostress Gachago et al. (2015), difficulty in managing responsibilities, especially among mature students, and lack of privacy Tang and Hew (2017).

The use of chatbots can be a significant progression and innovation for heightening challenging subject learning (Clarizia et al., 2018; Okonkwo & Ade-Ibijola, 2020) such as multimedia programming. After the experiment with the use of the chatbot, focus groups were conducted by the lead investigator, who is an experienced scholar in educational research. Students in each group were initially asked similar questions designed to explore their perceptions of the educational experience they had with the chatbot and to probe for the positive and adverse viewpoints they highlighted from their experience.

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Conversational AI is revolutionizing how businesses across many sectors communicate with customers, and the use of chatbots across many industries is becoming more prevalent. Students now have access to all types of information at the click of a button; they demand answers instantly, anytime, anywhere. Technology has also opened the gateway for more collaborative learning and changed the role of the teacher from the person who holds all the knowledge to someone who directs and guides instead. Zoomers grow up on smartphones and tablets, so technology is integral to all aspects of learning, from creating and delivering course materials to how these materials are absorbed and memorized.

Why do universities need chatbots?

College inquiry chatbots guide students to the correct information sources. Colleges usually have a bustling amount of students, all lining up outside the administration office to get various information. Each student comes in with a different query, be it regarding their course, class timings, fees, etc.

Universities can leverage chatbots to attract and engage students who are likely to be interested in the courses they offer. AI-powered chatbots can redirect students to specific web pages, show explainer videos about courses, and help them make the right decisions. When an institution purchases a chatbot, the bot’s knowledge must be customized to the institution and be distinctive from the knowledge of any other bot. The information it provides to users must be specific and complete with as few clicks as possible.

Limitations and future lines of research

Indeed, using chatbots to collect course feedback from students in higher education improved the quality of responses given by students in their assignments, and boosted engagement levels Abbas et al. (2021). According to Roblyer et al. (2010), the use of mobile devices along with gamification strategies Yildirim (2017) can improve student motivation. In this metadialog.com sense, the authors in Pimmer et al. (2019) adopted a quasi-experimental, survey-based approach to report the positive impact of using instant messaging tools in boosting students’ knowledge and mitigating their feelings of isolation. Fourth, there was a significant difference in the level of self-directed learning between the experimental and control groups.

How do you use chatbot in the classroom?

A chatbot can be a helpful resource for memorization tasks. By asking or responding to a set of questions, the students can learn through repetition as well as accompanying explanations. The chatbot will not tire as students use it repeatedly, and is available as a practice partner at any time of day or night.

But before we dive any deeper into the benefits of chatbots in the context of higher ed, let’s definite what one is. From ordering takeaways to checking in for flights, chatbots are becoming intrinsic to the way we live our everyday lives. At the forefront for digital customer experience, Engati helps you reimagine the customer journey through engagement-first solutions, spanning automation and live chat. Till then, here is a blog on Why your educational institute needs to use a WhatsApp chatbot. You can integrate the chatbot with a CRM and send student leads directly into the process. Chatbot for education have a lot of applications – from teaching to assisting and administration to coordination, etc.

Times Higher Education Campus

Conversational AI is becoming the de facto method of business messaging as the technology continues to grow towards that goal with the rise of messaging apps and platforms like Google RCS – both of which are great places to deploy AI chatbots. Overall, I’ve been able to see a measurable impact on student satisfaction rates and educational outcomes, which are my key metrics. Because of Ed, students are now more involved, and have an easier time comprehending course content. As a result, they’re able to apply the concepts they’ve learned more successfully, and they report higher levels of course satisfaction too. They’re getting more out of their education and they realize it, which has always been my central goal as a lecturer.

  • As such, they have been widely adopted officially by higher education establishments, after little or no study of their impact and perception by the teachers.
  • They’d pop up in the bottom-right corner of the screen, send you a friendly greeting, and then invite you to ask

    a question.

  • With active listening skills, Juji chatbots can help educational organizations engage with their audience (e.g., existing or prospect students) 24×7, answering questions and providing just-in-time assistance.
  • Conversational bots are much more advanced, frequently based on Artificial Intelligence, and can both simulate human interactions and are able to natural language understanding, and recognize the customer’s request.
  • Before the university introduced its chatbot, MARTHA, students would have to call, email, or walk into campus within office hours to get the help they needed.
  • These chatbots simulate human conversation and provide instant support to students, faculty, and staff.

The key findings of this study shed light on educators’ preferences for using messaging applications supported by their institutions. The literature on technology adoption often highlights the importance of users’ perceptions of the technology’s usefulness and ease of use for its successful implementation and utilization. However, in the context of higher education, institutions also play a crucial role in integrating these tools into their educational systems. This does not only improve the uptake of these applications, but also shapes the social and educational experiences of students. In summary, a technology adoption strategy for instant messaging, including chatbots, implies an institutional adoption strategy first and foremost. Artificial intelligence is evolving quickly and is becoming more accessible to businesses and academic institutions alike.


Whether users are new to the platform, not so tech-savvy, or are simply looking for shortcuts, they can provide all sorts of help. The chatbot comes in handy when I have a question related to the technology itself. I can also use it to quickly pull data related to a tax return—like how much money is in

my refund and when I can expect the deposit.

higher ed chatbot use cases

Juji automatically aggregates and analyzes demographics data and visualizes the summary. So you can get a quick glance on where users came from and when they interacted with the chatbot. Use Juji API to integrate a chatbot with an learning platform or a learning app. Like creating PowerPoint slides, you can manually define a main chat flow or ask AI to auto-generate one.

Top 5 Use Cases for Universities Using Chatbots

Using technological resources—such as chatbots—that promote real-time interaction about the questions and issues students may have throughout their learning processes is important in effectively personalizing these processes [58]. This is still an emerging area, although the potential benefits of this technology are promising. There are many types of conversational assistant, which may be voice assistants, text assistants, multimodal assistants, etc.

higher ed chatbot use cases

For example, it can pull information from more sources instantly, escalate to a live agent with all the contextual information intact. Its humble beginnings stem from an attempt to satisfy the criterion of the Turing Test and prove the existence of artificial intelligence. But chatbots have actually come a long way—and I’ve pulled some of the best chatbot use cases to show just how varied and, dare I say, smart they can be. And it should be noted that the responses from ChatGPT are not always correct, making it wise for students to use it as just another tool in their arsenal rather than something that will step in and do all the work for them.

What are the common uses of chatbots?

  • Chatbots answer questions and inquiries.
  • Book tickets to events/shows with chatbots.
  • Chatbots to build remarkable customer experience.
  • Chatbots can confirm orders and track shipping.
  • Chatbots help you collect customer feedback efficiently.
  • Chatbots assign customer requests to support teams.